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Whether it's a billing question or a render that went sideways — a human reads every message. We reply within 24 hours, usually much faster.

Billing & account support

Charges, credits, refunds, or anything about your account:

Failed generations are refunded automatically — if credits look off, include the generation's time and we'll trace it in the ledger.

Purchase and refund terms live in the Refund Policy. Short version: if a generation fails, you don't pay for it.